Shipping Policy

Last updated: Nov 9th, 2023

AUROCE is committed to bringing our products to everyone in the world. Our services are available to most countries and regions worldwide and meet various shipping needs. We cooperate with the most reliable international and domestic express companies to ensure your packages are delivered safely and on time.

 

Shipping Center

Most orders from the United States are automatically processed and shipped from our distribution center in New York, while orders from other countries/regions will be fulfilled and shipped directly from our distribution center in China.

[notice]For The United States orders

Most US orders will be shipped from our New York distribution center, depending on the product you purchased. Please refer to the product detail page. The estimated delivery time is 2-5 business days.

We have an automated system for order processing, therefore they cannot be canceled or modified onceshipped.
For The Other orders

Order processing time is Monday to Friday from 9:00 am to 6:00 pm (China local time), generally within 2 working days after you place your order. Orders paid after 10:00 am on Friday (China local time) will be processed the next following working day.

*e.g. The orders placed after 10 a.m. on Friday may not be processed and shipped in time until the next following Monday.

Shipping Fee

Your fee may vary depending on the type, quantity, and weight of the package. The shipping fee also depends on your location and desired shipping speed. To get the shipping quotes, add your selected items to your shopping cart and enter your shipping address on the checkout page.

Customs Duties & VAT

Some countries shall collect customs duties and VAT on goods that are imported from China. We are responsible for any such additional taxes and fees that your government applies to get the package delivered. Customers Don’t need to pay customs duties & VAT, just the cost of the product and shipping.

Shipping Options

USPS

Most of the standard shipments are sent through USPS service providers. Packages usually arrive at their destination within 5-7 business days, but sometimes take longer.

DHL

As we’re in the process of moving forward to sustainable operation, we are offering eco-friendly shipping options for orders from the US, EU, and the UK via DHL Express. DHL is currently facing potential shipping delays due to heavy orders and other factors. Please note that the estimated delivery time has been updated to 5-10 business days.

Postal Service Provider

Most of the standard items from China are shipped through several carriers and postal service providers, but once they arrive in the destination country, they will be handled by local carriers.

Usually, the orders take 12-20 working days to reach international destinations and sometimes takes 4-6 weeks for some destinations. It ultimately depends on where you live.

 

Most of the process of international shipping is beyond our (AUROCE) control, it will be affected by public holidays, destination countries, bad weather, and international couriers. The specific situation is determined by the workflow of the domestic logistics provider in your country/region, but we will do our best to provide the best international shipping experience.